What personal data we collect and why we collect it

www.machinesonline.com.au

Overview

This website is owned and operated by MotoCafe Holdings Pty Ltd (ACN 620 572 223 | ABN 69 620 572 223) trading as Machines Online Australia (“MachinesOnline”). The website’s technical platform and core intellectual property are owned by Trader Pages Ltd (Hong Kong) and licensed to MotoCafe Holdings Pty Ltd for use within Australia and New Zealand.

Accordingly, we are committed to respecting your privacy rights in accordance with Australia’s Privacy Act 1988 (Cth). Our practices comply with all requirements outlined in the Act, ensuring transparency and accountability in how your personal information is handled.

This Privacy Policy outlines how we collect, manage, use, and protect your personal information.

What Is Your Personal Information?

In this Privacy Policy, the terms “personal information” and “sensitive information” have the meanings given to them in the Privacy Act 1988 (Cth).

Generally, personal information refers to any information that can be used to identify you. This may include, but is not limited to, your name, address, telephone number, email address, and occupation. If the information we collect identifies you, or makes you reasonably identifiable, it is considered personal information.

What Personal Information Do We Collect and Hold?

We may collect the following types of personal information:

• Name
• Mailing or street address
• Email address
• Telephone number
• Facsimile number
• Age or birth date
• Profession, occupation, or job title
• Details of products purchased or listed for sale
• Services you have purchased from us or enquired about
• Any additional information necessary to deliver products or services and respond to your enquiries
• Information provided directly through our website or indirectly through our representatives or other channels
• Information provided through service teams, surveys, or customer interactions

This information assists us in delivering products and services and responding to your enquiries.

Aggregate Information

From time to time, we may collect general, non-personal statistical information regarding the use of our website and mobile app, including:

• Number of visitors to specific pages
• Duration of visits
• Hyperlinks clicked

This information is collected using cookies and tracking technologies and may be grouped into aggregated visitor data for business, analytical, or regulatory purposes. This data does not personally identify you.

How Do We Collect Your Personal Information?

a.Through your access and use of our website or mobile applications.

b.During communications between you and our representatives.

c.When you complete application, enquiry, or order forms.

d.From third parties including credit reporting agencies, law enforcement agencies, government bodies, partners, resellers, or affiliates.

If you provide personal information relating to a third party, you confirm that the third party has consented and you agree to indemnify us against any loss arising from our lawful use of that information.

Collection, Use, and Disclosure of Sensitive Information

a.Sensitive information is only collected where reasonably necessary and with your consent.

b.Sensitive information may include tax file numbers, medical history, or criminal records.

c.Sensitive information is disclosed only for the primary purpose collected, directly related secondary purposes, or as required by law.

Cookies and Other Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience and analyse website usage.

• Internet domain and host names
• IP addresses
• Browser type and operating system
• Clickstream data
• Dates and times of access

You may disable cookies via your browser settings, however doing so may limit functionality.

What Happens If We Can’t Collect Your Personal Information?

• We may be unable to deliver requested services or products.
• We may be unable to provide updates or tailored content.
• Your website experience may be limited.

Where practicable, you may interact anonymously or using a pseudonym, though this may not be feasible in all circumstances.

For What Purposes Do We Collect, Hold, Use, and Disclose Personal Information?

• To provide products and services and respond to enquiries
• To manage accounts and secure areas
• To improve website functionality
• To conduct business operations and comply with legal obligations
• To process payments, credit, complaints, and enforce legal rights

To Whom May We Disclose Your Information?

We may disclose personal information to:

• Employees and related bodies corporate
• Contractors and service providers (IT, hosting, payment processors, advisors)
• Entities involved in mergers or asset sales (subject to confidentiality)
• Regulatory or law enforcement agencies where required

Direct Marketing

You may receive marketing communications from us. You may opt-out at any time by contacting us or using provided opt-out facilities.

Access and Correction of Personal Information

You may request access to or correction of personal information we hold. Fees may apply for access requests, but not for corrections.

Complaints

If you believe your privacy has been breached, please contact us via this website’s contact page: www.machinesonline.com.au/contact-us

You may also lodge a complaint with the Office of the Australian Information Commissioner.

Overseas Disclosure

We may disclose personal information to overseas entities, including service providers in the United States, Philippines, or Singapore, and take reasonable steps to ensure compliance with privacy obligations.

Security

We implement reasonable security measures to protect personal information, however internet transmission carries inherent risks.

Links

We are not responsible for the privacy practices of third-party websites linked from our site.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website.